Motorcoach and FIT Brands

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Name of Company:*

Total number of guests in 2019:*

Name of person responsible for completing survey:*

First Last

Title of person responsible for completing survey:*

Email address of person responsible for completing survey:*

Employee Diversity

Please answer these questions at a brand level. This may require going to multiple HR reps. The CSR team has briefed the HR reps.

Total number of employees:*

Of total number of employees, how many are full-time?*

Of total number of employees, how many are part-time?*

Of total number of employees, how many are short-term or contract?*

How many employees are male? (Number)*

How many employees are female? (Number)*

How many employees are non-binary? (Number)

How many Directors and Executives are male? (Number)*

How many Directors and Executives are female? (Number)*

How many Directors and Executives are non-binary? (Number)

Tracking & Monitoring

1. Do you collect data to monitor and benchmark your sustainability initiatives?*

Yes
No

2. Do you use a specific program, system, or dashboard to collect data to monitor and benchmark your sustainability initiatives?*

Yes
No

2.a. What system do you use and how long have you used your current system?*

2.b. How often do you review your data (monthly, quarterly, annually)?*

2.c. Which of the following does your system allow you the ability to measure progress and improve your sustainability accomplishments (select all that apply):

Environmentally-friendly operations
Support for local communities
Conserving natural heritage
Protecting cultural heritage
None of the above

3. Do you set sustainability goals and benchmarks?*

Yes
No

3.a. How frequently do you set sustainability benchmarks (i.e. annually, bi-annually, etc.)?*

People

1. Do you provide training for employees on sustainable tourism and “green operations”?*

Yes
No

1.a. What areas of training do you provide to employees? Select all that apply.*

Animal Welfare
TreadRight
Sustainable Procurement (ie. eliminating single-use plastics)
Diversity and inclusion
Other (please specify below)

Please specify*

1.b. How often is training provided (i.e. new hire, quarterly, annually)?*

2. Do you facilitate and/or support travel directors and travel managers to volunteer with local community?*

Yes
No
Not applicable

2.a. Please explain:*

3. Please provide a volunteering highlight for your brand, if possible.

4. Do you have Human Resources policies in place that provide information and easy access to employees for additional training, capacity-building, advancement and promotion within your hotel or company?*

Yes
No

4.a. When were these policies implemented?*

4.b. How often are these policies reviewed and/or updated?*

5. Do you have specific company policies which outline your commitments to human rights, fair wages, benefits, and non-discrimination that exceed local legal requirements and that are readily available and articulated to all employees?*

Yes
No

5.a. How often are these policies reviewed and/or updated?*

5.b. How do you make those policies available and accessible to all employees?*

Charitable Donations – People, Planet, Wildlife

Please note: This section focuses on brand specific activities. Do not include any group level/TTC activities.

1. Which pillars did you make charitable donations towards using company funds in 2019? Select all that apply.*

People pillar (ie. Community education, community development, in support of cultural heritage or the restoration and protection of historic buildings, archeological sites, or other cultural landmarks)
Planet pillar (ie. Beach clean-ups, tree planting, habitat restoration, community gardening, or support to local to international environmental organizations)
Wildlife pillar (contributions to nature conservation initiatives - conservation research, protection of wildlife species, support to local or international conservation organizations, etc.)
None

1.a. People Pillar: What was the US dollar (USD) amount that your hotel/company contributed to People initiatives in 2019, and what did these funds go towards?*

1.b. Planet Pillar: What was the US dollar (USD) amount that your hotel/company contributed to Planet initiatives in 2019, and what did these funds go towards?*

1.c. Wildlife Pillar: What was the US dollar (USD) amount that your hotel/company contributed to Wildlife initiatives in 2019, and what did these funds go towards?*

2. Which pillars did you support with in-kind donations (excluding volunteering)? Select all that apply.*

People pillar (ie. Community education, community development, in support of cultural heritage or the restoration and protection of historic buildings, archeological sites, or other cultural landmarks)
Planet pillar (ie. Beach clean-ups, tree planting, habitat restoration, community gardening, or support to local to international environmental organizations)
Wildlife pillar (ie. nature conservation initiatives)
None

(In-kind support can mean providing free room nights/transportation for individuals supporting a pillar project, donation of clothing, shampoo bottles etc.)

2.a. People Pillar: Please provide an estimated US dollar (USD) value for your hotel/company’s in-kind support, and please describe the in-kind donation.*

2.b. Planet Pillar: Please provide an estimated US dollar (USD) value for your hotel/company’s in-kind support, and please describe the in-kind donation.*

2.c. Wildlife Pillar: Please provide an estimated US dollar (USD) value for your hotel/company’s in-kind support, and please describe the in-kind donation.*

3. Do you accept guest donations to support the People, Planet and Wildlife pillars? Select all that apply.*

People pillar (ie. Community education, community development, in support of cultural heritage or the restoration and protection of historic buildings, archeological sites, or other cultural landmarks)
Planet pillar (ie. Beach clean-ups, tree planting, habitat restoration, community gardening, or support to local to international environmental organizations)
Wildlife pillar (ie. Nature conservation organizations)
None

3.a. People: What was the US dollar (USD) amount of donations received from guests that was contributed to People in 2019?*

3.b. Planet: What was the US dollar (USD) amount of donations received from guests that was contributed to planet in 2019?*

3.c. Wildlife: What was the US dollar (USD) amount of donations received from guests that was contributed to wildlife in 2019?*

4. What single PEOPLE initiative are you most proud of in 2019 and why?

Planet

1. How and where are you currently communicating/encouraging consumers to offset their travel?*

2. How and where are you addressing the topic of single-use plastics and the guest experience, excluding operations?*

3. Are you working with your brand teams (ie. Marketing & sales, operations) to find alternatives to single-use plastics? (Please indicate if not applicable.)*

4. Where are you struggling with the removal of single-use plastics and the guest experience? For example; marketing collateral, guest gifting, etc.*

5. How and where are you currently communicating/encouraging consumers and partners to remove single-use plastics? (ie. Travel trade)*

6. How and where are you currently communicating on our progress towards single-use plastics removal?

7. Have you taken steps to remove single-use plastics from marketing and sales collateral ie. traveller gifting?*

Yes
No

7.a. Can you estimate a percentage of how much has been removed?*

7.a. If no, please explain:*

8. How many partners have you engaged with to eliminate single-use plastics? (for example, via SUP elimination engagement letter)*

8.a. What percentage of your partners does this represent?*

9. Please share an example of a partner where you influenced them to eliminate single-use plastics, if applicable.

10. What single PLANET accomplishment are you most proud of at your company in 2019 and why?

Wildlife

1. Have you established and/or do you manage a private nature reserve or protected area?*

Yes
No
Not applicable

1.a. How many hectares/sq. kms do you manage or protect?*

2. Has your company helped to restore and/or rehabilitate terrestrial or marine habitat (for example, reintroduction of native species, removal of alien/invasive species, participating in coastal clean-ups, etc.)?*

Yes
No
Not applicable

2.a. How many hectares/sq. kms of marine and/or terrestrial natural habitat have you helped to restore and/or rehabilitate, and starting from what year?*

3. Do you educate your guests about your wildlife conservation efforts?*

Yes
No
Not applicable

3.a. How do you educate your guests? (For example, tour information packets, pre-arrival information, in-room information, education by guides during guest activities, etc.)*

4. Do all your wildlife interactions adhere to TTC’s Animal Welfare Policy?*

Yes
No
Not applicable

4.a. If no, explain:*

5. What single WILDLIFE accomplishment are you most proud of in 2019 and why?

Additional Questions

1. What do you feel is your single most important sustainable tourism accomplishment to date? Briefly explain.

2. Do you provide services on behalf of any other TTC brands?*

Yes
No

2.a. Please list the brands you provide for, and what these services are per brand:*

3. Have you won any awards for your sustainability efforts?

Supply Chain

Please provide information to the best of your ability. In 2020 and going forward, these are questions and areas where we’ll engage with you to develop tracking mechanisms. Please focus your responses on the destinations where you operate.

1. Do you know what % of your experience delivery team (ie. local suppliers, guides and DMCs operating on our behalf) come from the local area where you are based and/or from nearby cities or towns, villages, or communities in the destinations where you operate?*

Yes
No
Not applicable

1.a. If yes, what is the percentage?*

2. Do you know what % of your experience delivery team management (ie. local suppliers, guides and DMCs operating on our behalf) come from the local area where you are based and/or from nearby cities or towns, villages, or communities in the destinations where you operate?*

Yes
No
Not applicable

2.a. If yes, what is the percentage?*

3. Do you know what % of supplies for your company (i.e. food, amenities, handicrafts, furnishings, etc.) are sourced in your area or the destinations where you operate to support the local economy?*

Yes
No
Not applicable

3.a. If yes, what is the percentage?*

4. Do you know what % of the food served to your guests do you grow on your own property (if you are a lodge or hotel), and source from local vendors (within the country or destinations where you operate)?*

Yes
No
Not applicable

4.a. If yes, what is the percentage?*

5. Do you have policies in place to evaluate/monitor your supply chain re: energy/waste/water; human rights, compliance with fair wages/benefits, etc.*

Yes
No
Not applicable

5.a. If yes, when were the policies implemented, and how often are they reviewed/updated?*

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